Privacy Policy

Effective Date: January 1, 2025

At Crest Vale Banking bank, protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our banking services, website, and mobile applications.

1. Information We Collect

We collect personal and financial information when you open an account, apply for products, or use our services. This includes:

• Full name, address, email, and phone number
• Social Security Number or Tax Identification Number
• Income, employment, and financial history
• Account balances, transaction history, and payment activity
• IP address, device information, and location data (when using digital platforms)

2. How We Use Your Information

We use your information to:

• Process transactions and manage your accounts
• Verify your identity and prevent fraud
• Provide customer service and technical support
• Send notifications, updates, and promotional offers
• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Affiliated financial companies for joint marketing purposes
• Service providers who assist in operating our services
• Government authorities when required by law or legal process
• Credit bureaus and fraud prevention agencies

4. Your Privacy Choices

You have the right to:

• Opt out of marketing communications
• Access and correct your personal information
• Request deletion or restriction of your data (subject to legal obligations)

5. Data Security

We implement physical, electronic, and procedural safeguards to protect your information. This includes encryption, secure servers, and multi-factor authentication.

6. Cookies and Online Tracking

Our website and mobile apps may use cookies and tracking technologies to enhance your user experience, analyze trends, and deliver personalized content. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy and notify users where required by law.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at: